Due to the Holiday break, we may not be able to offer a quick response between December 24 and December 30.Please consult the articles below for help, and be patient after you contact us. We will do our best to help you troubleshoot your issue.

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We have developed some tools and services which will give you more information about how our users are rating your email.

These services have been tailored for senders and for ISPs.

If you are connecting to one of these IPs your connection may timeout. You may also configure your outbound email server to do a round-robin DNS lookup for

We may not accept email from senders who fail a reverse-DNS lookup.

If you are able to connect directly to the IP and not mail.hotmail.com, then it is likely there is an issue with your DNS server.

Occasionally, some of the IPs in our MX record may be out of service.

We also leverage SPF , an email authentication technology protocol that helps address the problem of spoofing and phishing by verifying that the domain sending the email is authorized to do so.

Smart Screen® email filters are influenced by a number of factors related to the sending IP, domain, authentication, list accuracy, complaint rates, content and more.

Of these, one of the principal factors in driving down a sender's reputation and deliverability is their junk email complaint rate.